Black Friday & Cyber Monday 2020 is History! Now Let’s Learn From It!
https://youtu.be/ULVwU_DcdX0 Black Friday/Cyber Monday (BFCM), and the rest of the holiday shopping season is in the rearview mirror. Black Friday was up 22% year-over-year. Cyber Monday was up 15%. Bots were buying up all the Playstations. It’s 2021 and shoppers are still returning holiday purchases to Amazon sellers. Those returns will wind up going to… […]
Post-Holiday Returns Options for eCommerce Retailers
As smooth as online shopping can be, there are, of course, those who have bad experiences. As with any other type of shopping, online shopping may come with challenges like defective products, unsatisfied customers, and unreasonable and demanding shoppers. To deal with this smoothly, it is recommended that businesses draw up a clear return and […]
Christmas Blues for Retailers: Reverse Logistics & Returns After Christmas
Thanks to online shopping, buying Christmas presents is now easier than ever, despite the raging pandemic. Firefly’s partner Cloudcafe helps Retailers deal online returns coming in at 15-40%!